Frequently Asked Questions (FAQ) – BON Kyoto Kiyomizu

BONコンドミニアム 梅田
BONコンド 梅田東
BONコンド 難波日本橋
BONコンドミニアム 難波恵美須
ねどこ大阪ウエスト
ステイボニータ難波
フォレステイ心斎橋
BONホステル
BON 京都ステーション
ホテル モンドンス京都五条
羽う座 京都五条烏丸
PLAYSIS EAST TOKYO
PLAYSIS ASAKUSA
ヴォーガコルテ千鳥町
パークレジデンス大森

Our Hotels in Osaka

BON Condominium Umeda
BON Condo Namba Nipponbashi
BON Condominium Namba Ebisu
Forestay Shinsaibashi
Nedoco Osaka West
Stay Bonita Namba (Closed)

Our Hotels in Kyoto

BON Kyoto Kiyomizu
BON Kyoto Station
Hotel Mondonce Kyoto Gojo
Hauza Kyoto Gojo Karasuma

Our Hotels in Tokyo

BON Tokyo Asakusa
PLAYSIS EAST TOKYO
PLAYSIS ASAKUSA
Voga Corte Chidoricho
Park Residence Omori

About Check-in and Check-out

What are the check-in and check-out times?

Check-in is from 16:00 to 25:00 and check-out is until 10:00.

Can I check in earlier than the check-in time?

Depending on availability, early check-in can be arranged for an additional 1,000 JPY. If you are interested, please contact us in advance.

Is it possible to have a late check-out?

Based on availability, late check-out can be arranged for an additional 1,000 JPY. If you are interested, please contact us by 22:00 the day before the check-out.

Is it possible to leave my luggage at the check-in counter?

You can leave your luggage at the hotel. Please feel free to ask the staff.

What services do you offer?

Are rooms cleaned daily?

We are sorry, but we do not offer room cleaning during stays.

Can I request housekeeping during my stay?

We are sorry, but we do not offer additional cleaning services.

Are towels and bedsheets changed daily?

New towels can be provided upon request. Please ask the front desk.
New bed sheets can only be provided to long-term guests. Please replace the sheets yourself after receiving clean ones.

Room Facilities and Equipment

I've used all the amenities/tissues. Can you provide more?

Please ask the front desk for new amenities/tissues.

Other

Do you have WiFi?

Free Wi-Fi is available in each room. Please check the information in your room for the password.

Do you offer parking?

There is no parking on the property.
We will guide you to nearby toll parking lots.

Does the hotel have an elevator?

There is an elevator.

Can you book a taxi, restaurant, museum, etc for me?

We are sorry, but we do not offer such reservation services.

Can I smoke in the room?

Please note that the whole hotel is non-smoking.
Please use the smoking area on the first floor of the facility.

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