Frequently Asked Questions (FAQ) – BON Kyoto Kiyomizu

Our Hotels in Osaka

Our Hotels in Kyoto

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About Check-in and Check-out

What are the check-in and check-out times?

Check-in is from 4:00 p.m. to 1:00 p.m. and check-out is until 10:00 a.m.

Can I check in earlier than the check-in time?

Unfortunately, it is not possible to check in earlier than 16:00. Thank you for your understanding.

Is it possible to have a late check-out?

Unfortunately, it is not possible to check out later than 10:00. Thank you for your cooperation.

Is it possible to leave my luggage at the check-in counter?

You can leave your luggage at the hotel. Please feel free to ask the staff.

What services do you offer?

Are rooms cleaned daily?

We are sorry, but we do not offer room cleaning during stays.

Can I request housekeeping during my stay?

We are sorry, but we do not offer additional cleaning services.

Are towels and bedsheets changed daily?

New towels can be provided upon request. Please ask the front desk.
New bed sheets can only be provided to long-term guests. Please replace the sheets yourself after receiving clean ones.

Room Facilities and Equipment

I've used all the amenities/tissues. Can you provide more?

Please ask the front desk for new amenities/tissues.


Do you have WiFi?

Free Wi-Fi is available in each room. Please check the information in your room for the password.

Do you offer parking?

There is no parking on the property.
We will guide you to nearby toll parking lots.

Does the hotel have an elevator?

There is an elevator.

Can you book a taxi, restaurant, museum, etc for me?

We are sorry, but we do not offer such reservation services.

Can I smoke in the room?

Please note that the whole hotel is non-smoking.
Please use the smoking area on the first floor of the facility.

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