Frequently Asked Questions (FAQ) – BON Condominium Namba Ebisu

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About Check-in and Check-out

What are the check-in and check-out times?

Check-in time starts at 16:00 and check-out time is 10:00.

Can I check in earlier than the check-in time?

Unfortunately, it is not possible to check in earlier than 16:00. Thank you for your understanding.

Is it possible to have a late check-out?

Unfortunately, it is not possible to check out later than 10:00. Thank you for your cooperation.

Is it possible to leave my luggage at the check-in counter?

We are sorry, but it is not possible to leave your luggage at the hotel.

What services do you offer?

Are rooms cleaned daily?

We are sorry, but we do not offer room cleaning during stays.

Can I request housekeeping during my stay?

We are sorry, but we do not offer additional cleaning services.

Are towels and bedsheets changed daily?

Please note that linen and towels are not exchanged during stays. We do have a washing machine and washing detergent available for your use.

Room Facilities and Equipment

Do you provide any seasonings, such as salt or oil?

For food safety reasons, we do not offer this service.

I've used all the amenities/tissues. Can you provide more?

Please note that we do not replenish supplies or amenities during stays. We would like to thank you in advance for your understanding.

Other

Do you have WiFi?

Free Wi-Fi is available in each room. Please check the information in your room for the password.

Do you offer parking?

There is no parking on the premises.
We kindly ask you to use the coin parking nearby.

Does the hotel have an elevator?

There is an elevator.

Can you book a taxi, restaurant, museum, etc for me?

We are sorry, but we do not offer such reservation services.

Can I smoke in the room?

Please note that the whole hotel is non-smoking.

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