Frequently Asked Questions (FAQ) – BON Condo Namba Nipponbashi

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About Check-in and Check-out

What are the check-in and check-out times?

Check-in time starts at 16:00 and check-out time is 10:00.

Can I check in earlier than the check-in time?

Unfortunately, it is not possible to check in earlier than 16:00. Thank you for your understanding.

Is it possible to have a late check-out?

Unfortunately, it is not possible to check out later than 10:00. Thank you for your cooperation.

Is it possible to leave my luggage at the check-in counter?

Guests can store their luggage freely in our luggage storage room. Luggage locks are provided.

What services do you offer?

Are rooms cleaned daily?

We are sorry, but we do not offer room cleaning during stays.

Can I request housekeeping during my stay?

We are sorry, but we do not offer additional cleaning services.

Are towels and bedsheets changed daily?

We are sorry, but new towels and linen are not provided during stays. // we are sorry but we cannot provide new linen or towels during your stay. // Please note that towels and linen are not changed daily but after each stay.
Please feel free to use the coin-operated laundry on the first floor.
※Some rooms are equipped with a washing machine.

Room Facilities and Equipment

Do you provide any seasonings, such as salt or oil?

For food safety reasons, we do not offer this service.

I've used all the amenities/tissues. Can you provide more?

Please note that we do not replenish supplies or amenities during stays. We would like to thank you in advance for your understanding.

Other

Do you have WiFi?

Free Wi-Fi is available in each room. Please check the information in your room for the password.

Do you offer parking?

There is no parking on the premises.
We kindly ask you to use the coin parking nearby.

Does the hotel have an elevator?

There is an elevator.

Can you book a taxi, restaurant, museum, etc for me?

We are sorry, but we do not offer such reservation services.

Can I smoke in the room?

Please note that the whole hotel is non-smoking.
Please use the smoking area on the first floor of the facility.

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