Frequently Asked Questions (FAQ) – BON Condominium Umeda

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About Check-in and Check-out

What are the check-in and check-out times?

Check-in time starts at 16:00 and check-out time is 10:00.

Can I check in earlier than the check-in time?

Unfortunately, it is not possible to check in earlier than 16:00. Thank you for your understanding.

Is it possible to have a late check-out?

Unfortunately, it is not possible to check out later than 10:00. Thank you for your cooperation.

Is it possible to leave my luggage at the check-in counter?

Guests can store their luggage freely in our luggage storage room. Luggage locks are provided.

What services do you offer?

Are rooms cleaned daily?

We are sorry, but we do not offer room cleaning during stays.

Can I request housekeeping during my stay?

We are sorry, but we do not offer additional cleaning services.

Are towels and bedsheets changed daily?

Please note that linen and towels are not exchanged during stays. We do have a washing machine and washing detergent available for your use.

Room Facilities and Equipment

Do you provide any seasonings, such as salt or oil?

For food safety reasons, we do not offer this service.

I've used all the amenities/tissues. Can you provide more?

Please note that we do not replenish supplies or amenities during stays. We would like to thank you in advance for your understanding.


Do you have WiFi?

Free Wi-Fi is available in each room. Please check the information in your room for the password.

Do you offer parking?

There is no parking on the premises.
Please use the coin-operated parking on the first floor or in the vicinity (charges apply).

Does the hotel have an elevator?

There is an elevator.

Can you book a taxi, restaurant, museum, etc for me?

We are sorry, but we do not offer such reservation services.
We do offer a Private Sushi Chef experience and a Hot Pot Delivery plan exclusively at BON Condominium Umeda.
Please see this page for details.

Can I smoke in the room?

Please note that the whole hotel is non-smoking.
Please use the smoking area on the first floor of the facility.

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